Robert
Robert Mar 20, 2017

Hi..for some reason lessons will not completely download and stop half way thu.....seems like on all the lessons list this occurs. Never had this problem before.

Mike Caren
Mike Caren Mar 20, 2017

Hi Robert -- thanks for letting us know.  You're the first one to mention this issue. 

Can you tell me a specific lesson and we'll take a look.

We serve the videos out of the Amazon infrastructure -- so it's typically very reliable.  

Have you updated your system / browser recently?

Also -- sometimes weather affects internet connections -- especially local hops to a house / apartment etc.

Please let me know.

Robert
Robert Mar 20, 2017

Wow! that was a fast response......each and every video downloads extremely slow and stalls out and stops half way thu.....My system/ browser has not been updated lately...also any device pilot, cell phone or my computer does the same thing..so could it be my provider?

Mike Caren
Mike Caren Mar 20, 2017

Hi Robert -- yes -- sounds like a connection speed issue.  You can check your speed here:

https://fast.com/

-- to see if you're getting the advertised bandwidth that you're paying for.  

I understand Netflix built this speed test so it's customers could figure out issues like this.

Robert
Robert Mar 21, 2017

I scored "17" is that good bad?...........What ya think Mike?

 

Mike Caren
Mike Caren Mar 21, 2017

17 Mbps is good.  That should be enough if it's consistent.

How are things working for you today?

 

Robert
Robert Mar 22, 2017

Much better.......Dennis's lesson D/L at a reasonable speed.......

 
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